Heated Mattress Pad - New and Improved for 2008 - Full Five Year Warranty

When I first got this product I loved it. Unfortunately my unit failed and one of the controllers quit. I gave it 2 stars because while it worked I did like the warmth. Unfortunately, like the other reviewer wrote, the manufacturer will not even return my calls.

This product is made by Perfect Fit Industries. I have been calling them and emailing them for a while now. They simply refuse to communicate with me. When I call I get an answering machine. When I email I get an automated reply. The net result is a complete blowoff.

I guess that is one way to keep warranty costs down on a failure prone product.

If you buy this product you are on your own. If it fails you are out of luck. If you don't belive me try calling their support number at 800-299-1378 and pretend you have a warranty claim. If they respond go ahead and buy it. They won't.

Same with me. After only four months one of the controllers failed. Before that there were problems. The connector(s) are at the top of the mattress and are not very robust so they come disconnected frequently. This is annoying. It gets worse. The connectors get quite warm. Warm enough to leave a burn. My spouse untucked the mattress pad while tossing and turning and was burned enough to blister on both shoulders by the time he woke up the next morning. Our mattress is maybe ten or twelve inches deep, so another defect is the mattress pad is not designed to fit anything even that deep very well.

Five year warranty my ass. I did like it while it lasted. Kmart better give me a refund so I can buy another brand.

Update: Kmart won't give a refund because it's been over ninety days. So, I paid $89.99 for a mattress warming pad that worked for only four months. This brand says Safe and Warm on the literature and on the controller knobs. Buyer beware.

3...Read more

I ordered this heated mattress pad, because I live in a very old and drafty house. I needed something to warm the bed BEFORE I got into it. This pad was reasonably priced and I thought it was a good buy. However, you have to remember to turn the pad on before you get into bed! And then it takes a little while to warm up, so getting into bed is still a chilly experience. The item description did not mention that this pad turns itself off at random intervals. Maybe this particular pad was defective, but I can't seem to get a replacement or a reply from the company to find out if this is normal. All in all, the pad works reasonably well for the money, as long as you remember to turn it on a half hour before bedtime.